Mumbai Calling

Behind The Scenes, Out Takes and Extras

Kenny Gupta has been sent from London to manage Teknobable, a call centre in Mumbai. Since arriving, Kenny has been unhappy. Meanwhile Dev, Kenny's assistant, gets a call from the head office saying that Terry Johnson will be doing an on-site assessment. In a panic, Dev gets Kenny to deal with the problem.

Kenny is launching a new service for drivers in the UK, but when things fail to go smoothly he is forced to take inspiration from an unusual source. Meanwhile, Dev offers Terri accommodation at his house, but he is ridiculed by his family when they find out that she is his boss.

Terri is concerned that the operators at the centre do not speak with clear English accents. Whilst Kenny is slipping off into Bollywood fantasy, Terri sets about hiring Benedict Harlow, an English actor, who embarks on a radical training programme.

Terri realises that the operators are lacking in confidence and are too submissive with callers. She gives the operators a crash course in self-confidence.

Dev accepts a speaking engagement on behalf of Kenny. Kenny is initially reluctant to give the speech, but Dev convinces him.